We provide a full-service help desk to remotely manage and troubleshoot technology related problems for our customers. Our help desk team provides efficient, friendly and knowledgeable support for issues related to computers, servers, viruses, email, connectivity and more. Our help desk is staffed by experienced technicians trained and certified in the field of IT service management.

As the central point of contact, our help desk can troubleshoot the majority of incoming service requests without having to dispatch an out-site technician. By offering help desk support it provides a reliable and convenient method for you to get help, answers to your questions and ultimately get your issue resolved without having to wait for on-site support. In those instances where on-site support is necessary, the help desk dispatches

Help the help desk help you

How can the help desk best support you and expedite your issue?

* When asked, provide a complete description of your problem. This is especially important when reporting a problem via email. Please be sure to include your contact information.
* If a technician needs to come on site to fix your technology problem, please give them a variety of times that you will be available.
* Backup your data in more than one place – on reliable media or a network drive.
* Write down error messages exactly as they appear for future reference and troubleshooting.
* It is best to be at your computer when phoning in a problem as the help desk agents might ask you to walk through some troubleshooting steps.
* Make sure to tell the help desk what you were doing when the problem occurred, what programs you have running and if you are using a PC or a Mac.
* Notify the help desk of any changes to your contact information.
* Over the years, we have been able to build up our resources & arrangements to cover the support activities across a wide geographical spread in the country. We are in a position to extend our support/services to the remotest and virtually inaccessible places. With our systems & procedures we are able to align our activities in synchronization with any organizations needs.

We provide comprehensive multi-vendor hardware, software and IT infrastructure support for both Intel as well as RISC based Servers, desktops, laptops, peripherals, network devices etc. The various activities undertaken are:

  • Operating systems administration
  • Network servers and client support
  • Mail servers and client support
  • Common office application support
  • Hardware upgrades
  • Preventive maintenance
  • New hardware and software installation/deployment/roll-out support
  • Assistance and maintaining customer’s IT processes/documentation and reporting
  • On-call hardware and software, network problem diagnosis & break-fix-services
To commence your solution engagement with us, feel free to get in touch with us.